Air Canada offers a range of credit options to store your ticket’s cash value and use it whenever you’re ready to fly.
AC Wallet
eGift Card & eCoupon
Electronic Travel Vouchers
Future Travel Credits
Air Canada Travel Voucher
AC Wallet
eGift Card & eCoupon
Electronic Travel Vouchers
Future Travel Credits
Air Canada Travel Voucher
Exclusively for Aeroplan Members, AC Wallet can be used to safely store flight credits which can then be applied online or via the Air Canada mobile app to book a new flight and Air Canada travel options.
Not an Aeroplan member? Sign up today.
Transferable
Expiry date
Usage
To purchase new flights and Air Canada travel options
Reloadable
AC Wallet is available exclusively to Aeroplan Members.
Sign up today to take advantage of AC Wallet and all the exciting features, benefits, and rewards of the Aeroplan program.
AC Wallet as a credit option is available exclusively to Aeroplan Members.
AC Wallet credits can be acquired when you cancel an eligible unused ticket* and refundable travel options and choose the option to receive a credit to your AC Wallet.
If you choose AC Wallet as a credit option, you will receive a credit equal to the value of your original fare (including taxes*), minus any change fees.
* AC Wallet is not available as a credit option for Economy Basic fares, or for tickets purchased with Aeroplan points. Other exceptions apply. See complete terms and conditions.
When you cancel a flight and choose AC Wallet as a credit option, your credit will be logged in your AC Wallet.
Simply sign in to your Aeroplan account to see your complete AC Wallet details, including your transaction history, the expiry dates of each credit, and more.
NOTE: It may take up to 3-4 business days after your transaction for your credit to appear on your AC Wallet dashboard.
When you book a flight * for yourself or someone else, or purchase Air Canada travel options ** online or on the Air Canada mobile app, you will be offered the option to apply all or a portion of your AC Wallet on the payment page.
Just make sure you’re signed in to your Aeroplan account when making a booking to see AC Wallet as a payment option.
* AC Wallet credits cannot be used to cover the cash portion of an Aeroplan flight reward.
** AC Wallet credits cannot be used to purchase services offered by our partners, such as travel insurance, Cancel for Any Reason, and carbon offsets.
You don’t need to fly before your AC Wallet expires.
You do, however, need to apply your AC Wallet credits toward a new purchase before they expire.
You can complete your travel later, based on flights available for purchase.
When using AC Wallet as a form of payment, credits with the closest expiration date will be deducted first from your AC Wallet.
It’s also important to keep in mind that AC Wallet credits/expiration dates cannot be extended. Reservations need to be made by the expiration date.
AC Wallet can be used on our website or on the Air Canada mobile app to book flights * or to pay for Air Canada travel options ** such as Air Canada Bistro vouchers, seat selection, and Maple Leaf Lounge access.
Just make sure you’re signed in to your Aeroplan account when making a booking to see AC Wallet offered as a payment option.
* AC Wallet credits cannot be used to cover the cash portion of an Aeroplan flight reward.
** AC Wallet credits cannot be used to purchase services offered by our partners, such as travel insurance, Cancel for Any Reason, and carbon offsets.
If you are an Aeroplan Member, you will be offered the option of an AC Wallet credit anytime you cancel an eligible fare and refundable travel options*.
Your AC Wallet will also be updated when you use a credit to purchase a flight or Air Canada travel options.
All your transactions, including the expiry date associated with each of your credits, are clearly listed on your AC Wallet for quick and easy reference anytime.
* AC Wallet is not available for Economy Basic fares. Other exceptions apply. See complete terms and conditions.
When you cancel a flight, you’ll receive the amount of your original ticket value in the form of an AC Wallet credit, minus the applicable change fees.
Have you noticed a discrepancy in your AC Wallet transactions? Let us know and we’ll be happy to help sort things out.
If you choose AC Wallet as a credit option when you cancel a booking, all the unused value of your ticket is logged into your AC Wallet and becomes a credit.
This means that any originally refundable portion of your ticket also becomes an AC Wallet credit and is no longer refundable.
AC Wallet credits offer an alternative form of compensation for eligible flight delays, cancellations, or denied boarding under relevant passenger rights regulations. These credits have no expiration date. If you prefer to receive AC Wallet credits instead of cash, you must explicitly consent to this arrangement.
Yes! If you would like to use your AC Wallet to purchase a ticket * for someone else, you will need to book the flight for them and apply your AC Wallet credits on the payment page.
Be sure to sign in to your Aeroplan account when making a booking to see AC Wallet as an option on the payment page.
AC Wallet credits are not transferrable.
NOTE: If the traveller for whom you wish to book a flight also has an AC Wallet, do not sign into their Aeroplan account. If you do, the system will access their AC Wallet instead of yours.
* AC Wallet credits cannot be used to cover the cash portion of an Aeroplan flight reward.
Yes, it is possible to distribute an AC Wallet credit among more than one passenger on the same booking. However, each passenger receiving their portion of the credit must have an Aeroplan account for the credit from a ticket to be logged in their AC Wallet. Not an Aeroplan Member? Sign up today
No. Only credits from one AC Wallet can be applied as a form of payment to make a reservation * . However, AC Wallet can be combined with other forms of payment, such as a credit card or an Air Canada Gift Card.
* AC Wallet credits cannot be used to cover the cash portion of an Aeroplan flight reward.
Access to AC Wallet is controlled by your Aeroplan access. Any fraudulent use of your AC Wallet will be investigated. Air Canada is not liable for any unauthorized use of your Aeroplan Membership number and password, AC Wallet or your payment card information – please keep these details safe and confidential.
AC Wallet is a ledger where an Aeroplan member tracks eligible unused ticket values and refundable travel options (e.g., seat selection, meals, Maple Leaf Lounge access) as credit which may be used to purchase flight tickets and other eligible travel options of Air Canada, Air Canada Express and Air Canada Rouge.
The following are excluded from eligibility and cannot be logged in AC Wallet:
If you are unsure if your booking is eligible or if you have imminent travel plans, please contact us at 1-888-247-2262 (other numbers), or contact your travel agency or online travel website.
Eligible passengers may also receive AC Wallet credits as an alternative form of compensation for flight delays, cancellations, or denied boarding, in accordance with applicable passenger rights regulations. These credits do not expire. To opt for AC Wallet credits instead of cash, passengers must explicitly consent to this arrangement.
Admissibility
AC Wallet is linked to an Aeroplan account. To qualify for the AC Wallet and redeem credits, you must be an Aeroplan Member in good standing. If you are not an Aeroplan Member, you can enroll today. Membership is free. View the Aeroplan program general Terms and Conditions.
Validity
Credit in AC Wallet must be used by the expiration date, unless it does not expire, as indicated in the AC Wallet or at time of issuance. Creditable taxes, and third-party fees and charges do not expire. Travel can occur after the expiry date.
If an Aeroplan account is closed, all funds remaining in AC Wallet shall be forfeited.
Transferability
Once logged in one AC Wallet, credits cannot be logged in another AC Wallet instead. However, AC Wallet can be used to purchase an eligible travel booking for another person. In the event of cancellation, the value of the booking shall not be logged in the purchaser's AC Wallet, as the credit(s) associated with the new booking belongs to the ticketed passenger(s).
Redemption
AC Wallet can be used as a form of payment:
AC Wallet credits cannot be used:
Credits tracked in one AC Wallet can be used per purchase in combination with either one of these forms of payment: credit card, Air Canada Gift Card, Air Canada Travel Voucher or eCoupon.
Except as otherwise stated herein, the services purchased from Air Canada by using credits tracked in AC Wallet shall be subject to the General Conditions of Carriage of Air Canada.
When you make a change to your booking, you can either:
The credit will be tracked in the currency in which the ticket was purchased, if it is purchased in one of the following currencies: AUD, CAD, CHF, CNY, DKK, EUR, GBP, HKD, INR, JPY, KRW, NOK, SEK, TWD, USD. If the ticket is issued in an unsupported currency, the credit will be converted to a supported currency corresponding to that of the Aeroplan account.
AC Wallet currency will be mapped to the country of residence of the Aeroplan profile. Any unsupported currency will be mapped to a supported currency. Credits logged in AC Wallet will be in either the currency of the country of residence specified in the Aeroplan profile or a supported currency, depending on the situation.
If the country of residence in the Aeroplan account changes, the currency balance will not be updated. Once the balance reaches $0, any new credits will be issued in the currency of the new country of residence.
Currency conversion rates to be used are those valid on the date of original ticket issuance.
Changes to your reservation may be subject to a penalty fee, as per fare rules of the ticket the credit is associated with. The applicable penalty is deducted from the total creditable amount.
If you make changes to reservations that were purchased with your AC Wallet, the value of the unused ticket will be credited and logged back to your AC Wallet. It is important to note that the credit will retain the expiry date of the original ticket.
Tickets purchased on behalf of an infant or child will be logged in the AC Wallet of a selected adult on the same booking.
Just like the tickets they are associated with, credits are non-refundable. They cannot be extended or exchanged for cash.
General
Air Canada reserves the rights, and the AC Wallet holder agrees, that Air Canada may, at any time, change the present Terms and Conditions.
Air Canada eGift Cards and eCoupons can be used to book a new flight or to pay for any of Air Canada’s travel options such as Air Canada Bistro vouchers, seat selection, Maple Leaf Lounge access, and more.
Transferable
Expiry date
eCoupon: Yes
eGift Card: No
Usage
Reloadable
Where
You can use your eGift Card/eCoupon:
How
To check the balance of your eCoupon, simply enter your 15-digit eCoupon number and corresponding 4-digit security code (PIN) in the fields below.
To use your eCoupon, look under ‘Payment Summary’ on the payment page if you’re booking an Air Canada flight or an Aeroplan flight reward. If you’re booking a flight-inclusive package with Air Canada Vacations, look under ‘Payment Information’ on the payment page.
eGift Card
Air Canada eGift Cards can be redeemed at aircanada.com, used to book a new flight or to pay for additional travel options or services (e.g. Preferred Seating, Advance Seat Selection, or change fees) on aircanada.com or through our Call Centre for flights on Air Canada, Air Canada Rouge or Air Canada Express. They are fully transferrable and will never expire.
For ticket purchases, you can use up to two (2) eGift Cards provided that the total cost of the ticket purchase is covered fully by both eGift Cards. Due to system limitations, a maximum of two (2) forms of payment is permitted on a single booking at time of purchase. eGift Card cannot be used toward the purchase of Air Canada Flight Passes, group travel, Air Canada Cargo products and services, Air Canada Maple Leaf Club membership fees, on board for Air Canada Bistro or duty-free purchases, toward the purchase of hotel stays, car rentals and/or travel insurance or when using Uplift as a payment method.
Due to system limitations, only one (1) form of payment is accepted when purchasing a seat or travel option for an existing booking. If the fee or travel option cost is greater than the balance of the eGift Card, please use another form of payment. You will then be able to request that the credit from your eGift Card be refunded to your original form of payment by contacting Customer Relations with proof of the form of payment used to pay for the seat or travel option and include the details of your unused eGift Card.
If you purchased a refundable fare or travel option, the portion paid with an eGift Card will be refunded to your original eGift Card. eGift Cards cannot be sold. Unlawful sale or attempted resale is grounds for seizure and cancellation of the eGift Card without compensation. If the eGift Card is lost, stolen or used without authorization, the value will not be refunded. eGift Cards are not credit or debit cards and have no implied warranties.
Air Canada reserves the right, and the eGift Card holder agrees, that Air Canada may at any time change the present Terms and Conditions or contract with another third party to administer the eGift Card program.
Air Canada reserves the right to refuse, suspend, hold for review or cancel any eGift Card for which unlawful use is suspected, for eGift Cards mistakenly issued in an incorrect denomination, or for any other violation of the present Air Canada Terms and Conditions.
Air Canada reserves the right to reject any claim for replacement of an eGift Card where there is suspicion of fraud or dishonesty (e.g., altered eGift Card or false request for replacement). Air Canada reserves the right to deactivate or reject any eGift Card issued or procured, directly or indirectly, in connection with fraudulent actions. Air Canada is not responsible for any stored value balance.
eCoupon
We suggest you print and keep a copy of your eCoupon, so you have a written record of your number and PIN. If you misplace these numbers, you’ll need to complete our Customer Assistance form to retrieve them.
Your eCoupon expires on the date indicated in the email you received. Once your eCoupon expires, it will no longer be valid. Any remaining balance will be reduced to $0.00 and will no longer hold any value.
Until the Air Canada eCoupon is fully redeemed, it can be used multiple times and is fully transferable.
eCoupons cannot be used:
Toward the purchase of air travel not offered and operated by Air Canada, Air Canada Rouge or Air Canada Express
As a payment method for bookings made via the Air Canada mobile app or for the payment of self-serve check-in options online including any fees or last-minute upgrades
At any airport locations, including airport counters or kiosks worldwide
Toward the purchase of Air Canada Flight Passes, group travel, Air Canada Cargo products and services, and Air Canada Maple Leaf Club membership fees
On board for Air Canada Bistro or duty-free purchases
Toward the purchase of hotel stays, car rentals and/or travel insurance
When using Uplift as a payment method
Use of multiple eCoupons:
For ticket purchases, you can use up to two (2) eCoupons provided that the total cost of the ticket purchase is covered fully by both eCoupons.
Due to system limitations, a maximum of two (2) forms of payment is permitted on a single booking at time of purchase.
For purchases involving multiple passengers/eCoupons, it is advisable to make separate bookings. In this situation, you can use up to two eCoupons per passenger provided that the total cost of the ticket purchase is covered fully by both eCoupons.
The value of multiple eCoupons cannot be consolidated onto a single eCoupon.
Seat or travel option purchases for an existing booking:
Due to system limitations, only one (1) form of payment is accepted when purchasing a seat or travel option for an existing booking. If the fee or travel option cost is greater than the balance of the eCoupon, please use another form of payment. You will then be able to request that the credit from your eCoupon be refunded to your original form of payment. Here’s how:
If you purchased a refundable fare or travel option, the portion paid with an eCoupon will be refunded to your original eCoupon if the eCoupon is still active. For eCoupons that have expired, the portion paid with an eCoupon will not be refunded and the value of the eCoupon will be lost.
eCoupons cannot be sold. Unlawful sale or attempted resale is grounds for seizure and cancellation of the eCoupon without compensation.
if the eCoupon is lost or stolen. If it is lost, stolen, or used without authorization, the value will not be refunded.
eCoupons are not credit or debit cards and have no implied warranties.
Air Canada reserves the right, and the eCoupon holder agrees, that Air Canada may at any time change the present Terms and Conditions or contract with another third party to administer the eCoupon program.
Air Canada reserves the right to refuse, suspend, hold for review or cancel any eCoupon for which unlawful use is suspected, for eCoupons mistakenly issued in an incorrect denomination, or for any other violation of the present Air Canada Terms and Conditions.
Air Canada reserves the right to reject any claim for replacement of an eCoupon where there is suspicion of fraud or dishonesty (e.g., altered eCoupon or false request for replacement).
Air Canada reserves the right to deactivate or reject any eCoupon issued or procured, directly or indirectly, in connection with fraudulent actions.
Air Canada is not responsible for any stored value balance
Electronic Travel Vouchers are issued to customers who have been denied boarding. The vouchers are applicable toward the purchase of any published base fare only on Air Canada, Air Canada Rouge, Air Canada Express, and some airline partners, as well as toward the flight portion of Air Canada Vacations bookings.
Transferable
Expiry date
Yes, as indicated in your email
Usage
Reloadable
To redeem your voucher, please contact us directly at 1-888-247-2262 (for international and other numbers)
Until the Air Canada Electronic Travel Voucher is fully redeemed, it can be used multiple times.
Electronic Travel Vouchers are fully transferable. Make sure to have your voucher number on hand when calling to request a name change at the time of the new booking. Electronic Travel Vouchers can be used toward the purchase of tickets with a discount code.
Electronic Travel Vouchers cannot be redeemed when using Flex Pay as a payment method.
Due to system limitations, a maximum of two (2) forms of payment is permitted on a single booking at time of purchase. When purchasing a seat or travel option for an existing reservation, only one (1) form of payment can be accepted at time of purchase.
Future Travel Credits can be issued if you decide to cancel your booking and keep your unused value (base fare + eligible taxes) on hold.
The value of this credit can be used toward the base fare when purchasing new Air Canada tickets for travel on Air Canada, Air Canada Rouge, and Air Canada Express.
Transferable
Expiry date
Usage
One-time use only
Reloadable
If your booking was cancelled by the Air Canada Contact Centre, please refer to the Ticket Credit Receipt you received via email when you cancelled your booking.
Confirmation that the value of your ticket has been converted to a Future Travel Credit will appear in the Remarks under the Fare Details section.
If you booked with a travel agent or online travel agency, please contact them directly.
To use your Future Travel Credit:
Make sure you have your Future Travel Credit number handy at the time of booking.
Note: When you redeem your Future Travel Credit, the fare rules (e.g., change fees) of the original fare/booking still apply. The taxes will be based on the destination of the new booking.
* If your Future Travel Credit was issued by your travel agent.
An Air Canada Travel Vouchers are fully transferable, can be used multiple times, and never expire until fully redeemed.
With the introduction of AC Wallet, Air Canada will no longer be offering travel vouchers as a form of credit.
Rest assured that, if you currently have an Air Canada Travel Voucher, it will continue to be valid until you have used its entire value.
