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A few days ago, I had a returned payment on my Gold. 100% my fault as I wasn’t paying attention and I used an account that should have been removed a couple of months ago. The bank sent me an email saying the transaction did not go through. Called AmEx, they told me there was nothing they could do at the time because everything was automated, just wait for an email. The next day I got an email from AmEx saying payment did not go through, but they would try to process it up to twice more in the upcoming days.
I transferred funds into the account, did a three-way call with AmEx and the bank, and the AmEx rep said everything was good; the account apparently was frozen but he reversed that. The following day the $29 return payment fee showed up, but I called and spoke with an Account Services supervisor who reversed it.
My immediate concern was account closure, CLDs (on my other AmEx cards) or financial review, but they made it seem none of that is likely to happen – but you never know. I am aware this may block me from CLIs for a year or so, but I’m okay with that.
So the lesson I was reminded of, like with most things in life, was PAY ATTENTION!
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I'm really curious, if you know that accounts get closed for this and they do, why call to reverse a fee?
Message 2 of 8 Moderator EmeritusAlthough things appear ok, you are on their naughty list and will be under review with them for quite some time. Agree why did you ask for fee to be waived as was your fault? Likely won't see any CLI's etc for years to come
Message 3 of 8 Community Leader@Remedios wrote:I'm really curious, if you know that accounts get closed for this and they do, why call to reverse a fee?
Are we talking in the context of this?
Message 4 of 8 Epic Contributor@Remedios wrote:I'm really curious, if you know that accounts get closed for this and they do, why call to reverse a fee?
Whatever the risk of making the call, OP is now $29 better off than if the call hadn't taken place, and I doubt if the call has increased Amex sensitivity above and beyond the return payment. So, IMO a win, with the warning "kids, don't try this at home"
Message 5 of 8 Credit Mentor@CreditCuriosity wrote:Although things appear ok, you are on their naughty list and will be under review with them for quite some time. Agree why did you ask for fee to be waived as was your fault? Likely won't see any CLI's etc for years to come
Oh this hiccup will be on your internal file with Amex for quite sometime . I will hinder any future CLIs .
EXP 780 EQ 796 TU 806 Message 6 of 8 Regular Contributor@Remedios wrote:I'm really curious, if you know that accounts get closed for this and they do, why call to reverse a fee?
I asked for the fee reversal because this was a bone-headed error on my part, no malicious intent, and not a pattern (nor will it be a pattern). We all know that sometimes a company will let things slide, or allow a goodwill gesture, so no harm in asking BUT I was well aware they could have just said 'no', and that would have been that. The only reason I spoke with the supervisor was the first agent said she had to run all of those types of requests by her supervisor.
And again I am aware of the negative on my internal record now, but I will just wait it out. my limits are good for my usage.
Thank you all for the input.
Wells Fargo Active Cash
Discover it Chrome
Amazon Prime Store (Synchrony)
Walmart Store Card (Capital One)
Citi Costco Anywhere
American Express Blue Cash Preferred
American Express Hilton Honors Surpass
American Express Gold
@BetterMoves I would have done the same thing - no harm in asking . And as OP said, they weresuccesful so definitly a win. We are all human mistakes happen .
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Rebuilding Starting Scores - December 2021
FICO SCORE 8/9 - Current 1/6/23
Stats: : 3/6; 8/12; 17/24 --- AAoA 3 YRS, 8 MO --- INQ: EX-6/TU-7/EQ-2
